The urban water and sanitation sub-sector has undergone series of reforms since year 2001 that were aimed at ensuring services are provided with increased performance and cost effectiveness. The directorate established a regulation unit in 2009 which transformed recently into the Water Utility and Regulation Department (WURD) under the Directorate of Water Development (DWD).

The department is mandated to regulate water authorities managing piped water systems by contract, as enshrined in Cap 152 of the Water Act. The respective water authorities are NWSC, Regional Umbrella Organizations (as Regional Utilities and Local Governments being urban centres like town councils, sub-counties and rural growth centres (RGCs).

Over the last two years the department realised the need to strengthen regional performance monitoring by placing regulation staff at the existing Water and Sanitation Development Facilities Northern, Central, Eastern, and South- West regions. The transfer of personnel is ongoing. 

 

To be the best government regulator of water and sanitation services for the benefit of consumers, utilities and the environment.

 

To ensure that effective regulation of water supply service provision enables sustainable, reliable, affordable and non-discriminative service delivery to all Ugandans.